Privacy Policy

Last updated: July 22, 2025

1. Introduction

Volt Mist ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website volt-mist.com or use our digital marketing services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request a consultation or quote
• Engage our services

This information may include:

• Name and contact details (email address, phone number)
• Business information
• Marketing preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our digital marketing services
• Respond to your inquiries and communicate with you
• Send newsletters and marketing communications (with your consent)
• Analyze website usage and improve user experience
• Comply with legal obligations
• Protect against fraud and unauthorized access

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal bases:

• Consent: When you subscribe to our newsletter or opt-in to marketing communications
• Legitimate Interest: For business communications and website analytics
• Contract: When you engage our services
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our business operations (under strict confidentiality agreements)
• When required by law or to protect our legal rights
• In connection with a business transfer or merger
• With your explicit consent

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically:

• Contact form inquiries: 3 years
• Newsletter subscriptions: Until you unsubscribe
• Client data: 7 years after service completion
• Website analytics: 26 months

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us using the information provided below.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place to protect your information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Data Protection Officer

For data protection matters, you can contact our Data Protection Officer at [email protected].

16. Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113