Terms of Service

Last updated: July 22, 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Volt Mist website (volt-mist.com) and our digital marketing services. By accessing our website or engaging our services, you agree to be bound by these Terms.

2. About Volt Mist

Volt Mist is a digital marketing agency registered and operating in the United Kingdom, with our principal place of business at:

3. Services

3.1 Service Offerings

We provide digital marketing services including but not limited to:

• Search Engine Optimization (SEO)
• Social Media Marketing
• Pay-Per-Click (PPC) Advertising
• Web Design and Development
• Digital Marketing Consultancy
• Content Marketing

3.2 Service Scope

The specific scope of services will be outlined in individual service agreements or proposals. All services are subject to separate written agreements that supplement these Terms.

4. Website Use

4.1 Permitted Use

You may use our website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with the website's functionality
• Use automated systems to scrape or harvest content

4.2 Intellectual Property

All content on our website, including text, graphics, logos, and images, is owned by Volt Mist or our licensors and is protected by copyright and other intellectual property laws.

5. Client Obligations

5.1 Information Provision

Clients must provide accurate, complete, and timely information necessary for service delivery. Delays or inaccuracies in client-provided information may affect project timelines and outcomes.

5.2 Cooperation

Clients agree to cooperate with our team and provide reasonable access to systems, platforms, and personnel as needed for service delivery.

5.3 Third-Party Accounts

Clients are responsible for maintaining their third-party accounts (Google, Facebook, etc.) and ensuring we have appropriate access permissions for service delivery.

6. Payment Terms

6.1 Fees and Billing

Service fees will be specified in individual agreements. Unless otherwise stated:

• Setup fees are due before work commences
• Monthly retainers are billed in advance
• Project fees may be billed in installments
• All fees are exclusive of VAT where applicable

6.2 Late Payments

Late payments may incur interest charges and may result in suspension of services. We reserve the right to terminate services for accounts more than 30 days overdue.

7. Service Level and Performance

7.1 Best Efforts

We will provide services using reasonable skill and care. Digital marketing results depend on many factors beyond our control, and we cannot guarantee specific outcomes.

7.2 Third-Party Platforms

Our services often involve third-party platforms (Google, Facebook, etc.). We are not responsible for changes to these platforms that may affect service delivery or results.

8. Confidentiality

We will maintain the confidentiality of client information and will not disclose sensitive business information to third parties, except as necessary for service delivery or as required by law.

9. Limitation of Liability

9.1 Exclusions

To the maximum extent permitted by law, we exclude liability for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption
• Third-party actions or platform changes

9.2 Liability Cap

Our total liability for any claim shall not exceed the fees paid by the client in the 12 months preceding the claim.

10. Termination

10.1 Termination by Client

Clients may terminate services with 30 days' written notice. Fees for completed work and any committed advertising spend remain due.

10.2 Termination by Volt Mist

We may terminate services immediately for:

• Non-payment of fees
• Breach of these Terms
• Illegal or unethical client activities
• Failure to cooperate with service delivery

11. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, or significant disruptions to internet services.

12. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. Clients warrant they have appropriate consent for any personal data they provide to us.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Dispute Resolution

14.1 Initial Resolution

We encourage clients to raise concerns directly with us first. Most issues can be resolved through open communication.

14.2 Formal Disputes

For formal disputes, we prefer mediation before litigation. Any legal proceedings must be commenced within 12 months of the dispute arising.

15. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, together with any service-specific agreements, constitute the entire agreement between you and Volt Mist regarding the use of our website and services.

18. Contact Information

If you have questions about these Terms, please contact us:

19. Consumer Rights

If you are a consumer (purchasing services for personal use), you may have additional rights under UK consumer protection laws that cannot be excluded by these Terms.

20. Professional Standards

We maintain professional standards in accordance with industry best practices and relevant professional bodies' guidelines for digital marketing services.